TERMS

Terms of use

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the Design Prime are not changed. You will have your revised design in 48 hours.

TURN AROUND TIME

Design Prime has 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:

100% MONEY BACK GUARANTEE

Design Prime offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:

If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.

REFUND POLICY

Design Prime offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.

Design Prime Refund Policy will be Void if;

Note: Design Prime hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Design Prime. The company will be the rightful owner of the designs.

Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:

For services that are not covered under the 100% refund policy in case of dissatisfaction the Design Prime management after review the project may choose to offer a partial refund to the client.

CLAIM YOUR REFUND

Live Chat. Click here to start chat now and speak with a representative to initiate a refund.

Sending us an Email to initiate a refund.

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by Design Prime, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

QUALITY ASSURANCE POLICY

Design Prime will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is to make sure that you are 100% satisfied.

We aim at exceeding your expectations and strive to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

DESIGN OWNERSHIP & RIGHTS

All finalised Designs provided by Design Prime are done so on a written request of finalisation by the client and upon finislastion the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.

CONTENT CREATION & POPULATION

Design Prime will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

N.D.A. & REPUTATION MANGEMENT POLICY

Design Prime, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.

Once the project is completed successfully. Both parties Design Prime and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.

Once the project is completed successfully. Each Party agrees to refrain from (and Design Prime shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

Design Prime keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Accept proposals or solicit parties identified through the Site to contact, deliver services, invoice, or receive payment outside the Site.

Design Prime is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Design Prime will provide the client with the basic information regarding those services and the settings required to make those services works. Design Prime will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to:

There is no Service Level Agreement (SLA) between client and Design Prime in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

Design Prime will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.

COMMUNICATION POLICY

All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the OctaGroup Design Services TeamWork Account platform in order to be considered official.

Design Prime will not be responsible for any communication done via any other platform than OctaGroup Design Services TeamWork Account or any phone numbers not provided by us or given on our official website.

Emails Sent back and forth through official emails that is "...@DesignPrime.uk" are to be only considered forms of valid communication.

We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.

We take full responsibility of all the information provided through our official domains.